Q: How long will it take to get my order?
A: Most orders are shipped by the end of the next business day, with most being delivered in 3-7 business days, depending on availability, geography, and shipping service selected. We ship Monday through Friday. (Our shipping providers and talented fulfillment staff aren't available on weekends.)
If you are concerned about meeting a deadline, you are welcome to email us to verify how long it will be before your order should arrive. If for any reason we become aware of a delay beyond our control, we will notify you via phone or email. Once your order leaves our fulfillment facility, the time it takes to reach you is dependent on the shipping service/provider you selected. You can view our delivery schedule to calculate the shipping time in transit. Please keep in mind that the time in transit is listed in business days.
Q: Will adding embroidery delay the shipment of my order?
A: Not at all--we will still ship your order the day after we receive it!
Return Policy Questions:
Q: What is your return policy? Is it really that flexible?
A: Short version: 30 days. You can view our complete return policy here, and yes, it is really that good!
Q: Are there any re-stocking fees on returned items?
A: No. Never.
Q: Where can I find a size chart?
A: The size chart for each of our outfits can be found by clicking on the 'size chart' button just below the 'add to cart' button on the product order page.
Q: My baby normally wears size 9 months in regular clothing, but your size chart says to order 3 months. Why the big difference? Do I trust your size chart?
A: We go to a lot of trouble to make sure you can trust our size charts. You'll find a more detailed explanation here.
Q: My baby's weight does not match the size that the measurements indicate. Do I still order by measurement?
A: Yes. Measurement is the most accurate indicator of actual size. You can find more information here.
Q: My baby has very chubby arms and legs. Will sleeves and leg cuffs be large enough?
A: Yes, of the thousands of babies we've dressed over the years, we have yet to hear that our sleeves and legs are not roomy enough.
International Ordering Questions:
Q: Do you ship to APO/FPO addresses?
A: Yes. We ship to military addresses via USPS Priority Mail.
Q: Do you ship internationally?
A. Yes! You can find all the information you need here.
Q: Can you describe your fabrics for me?
A: You can find detailed descriptions of each of the fabrics used in our special occasion clothing here.
Q: Can I send a money order instead of using a credit card? How about a personal check?
A: Yes, we accept money orders. Please print our order form and include it with your payment. Mail to: One Small Child, 26 N 470 W, Blackfoot, ID 83221. Your order will begin processing as soon as payment is received. We do not accept personal checks.
Q: Do you offer wholesale pricing for stores? Can I get your outfits anywhere else?
A: We are offering a wholesale program for brick-and-mortar retailers. Click here for information.